Unleash transformational value in telecom with agentic automation
Leverage AI agents and automation to streamline operations, cut costs, and give your teams the space to focus on what matters most—your customers.
Unleash transformational value in telecom with agentic automation
Build bandwidth for better service
Agentic automation enables adaptive decision making and optimized operations across the telecommunications landscape.
80%
of customer service issues will be resolved by agentic AI by 2029
Gartner, 2025
25-30%
of working hours in the telecom industry could be automated using generative AI
Accenture, 2025
82%
of telecom executives report that AI and automation are critical/important to their company’s future
Fierce Network, 2024
Revolutionizing connectivity with agentic automation
From network optimization to customer service, the UiPath Platform transforms telecom operations.
Efficiency
Streamline operations and reduce costs with end-to-end process automation
Reliability
Enhance network performance and minimize downtime through agentic automation
Customer Experience
Leverage agentic automation to deliver personalized services and faster resolution times
Innovation
Accelerate 5G deployment and develop new services with agentic automation
In a world of point solutions, the UiPath Platform™ does it all.
Telecom automation solution areas
Explore more automation opportunities and use cases
- Customer support
- Service delivery
- Field operations
- Network operations
Take the static out of customer experience
Bring together the power of AI agents and robots to assist contact center employees, eliminating “swivel” across systems, simplifying complex troubleshooting processes, and reducing escalations.
Agentic automation opportunities in customer support:
Credits and adjustments
Root cause analysis
After-call wrap automation
Retail and field escalations
Flexible payment arrangements
Device returns
Promo and offer qualification
Frictionless fulfillment with agentic automation
Intelligent AI agents streamline complex processes, from order management to network provisioning, ensuring rapid and error-free fulfillment. By automating routine tasks and decision-making, you'll reduce operational costs, minimize human errors, and dramatically improve customer satisfaction. Experience the future of telecom operations with seamless, efficient, and adaptive service delivery powered by cutting-edge AI technology. Agentic automation opportunities in service delivery:
Order validation
Serviceability and construction
Provisioning failure healing
Autonomous TN porting
IDP for contract buy-out promotions
Contract-to-bill audits
Customer order status communications
Empower your field technicians with agentic automation.
AI-powered agents assist technicians in real-time, providing instant access to knowledge bases, optimizing route planning, and automating paperwork. This intelligent support enables faster problem resolution, increases first-time fix rates, and allows technicians to handle more service requests daily. Experience enhanced efficiency and customer satisfaction with AI-driven field operations.
Agentic automation opportunities for field technicians:
Pre-job telemetry and diagnostics report
On-site service changes
Work order management
Customer appointment reminders and confirmations
Dynamic dispatch
CPE post-outage status checks
Field ticket submission
Business partner communications
Joint pole proposals and attachment requests
Autonomous networks to keep your customers connected
Agentic automation can elevate networks to higher levels of autonomy. Leveraging agentic automation, networks can proactively identify and resolve issues, adapt to changing conditions and allocate resources efficiently. This results in enhanced reliability, improved customer experiences, and significant operational cost savings for telecom providers.
Agentic automation opportunities for network operations:
Zero-touch change management
Predictive maintenance
Network monitoring and management
Root cause analysis and self-healing
Automated alarm management
Inventory and asset management
Permits and regulatory filings \End-to-end test automation
More to explore in telecom automation
Power a better customer experience with AI and automation
Discover how customer experience and contact center leaders in telecoms are using AI-powered automation to deliver better support.
